Refund & Cancellation Policy
Our rules regarding order cancellations, replacements, and refund timelines.
Important Timelines
Cancellation requests must be made within 24 hours of placing your order. Approved refunds will be processed within 7 days.
Cancellation Window
Cancellations will only be considered if the request is made within 24 hrs of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers/merchants listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
Perishable Items
New Age Media Partner Private Limited does not accept cancellation requests for perishable items like flowers, eatables, etc. However, a refund/replacement can be made if the user establishes that the quality of the product delivered is not good.
Defective / Damaged Items
In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/merchant listed on the Platform has checked and determined the same at its own end. This should be reported within 24 hrs of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hrs of receiving the product.
Manufacturer Warranty
In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue directly to them for appropriate resolution.
Refund Processing
In case of any refunds approved by New Age Media Partner Private Limited, it will take 7 days for the refund to be processed to you and credited back to your account.